Home' Southern Health News : November 2016 Contents Friends of the Repatriation General Hospital Pre
loved Treasure Shop Volunteers Denise Leffers,
Lynton Brown, and President Pauline McPherson..
Partnering with consumers leads to
improvements in the south
BY SARAH KOLAR
Creating a Consumer Gold
Standard and providing input into
guidelines for fasting and sleep,
rest and privacy, are just some of
the projects the Southern Adelaide
Local Health Network’s (SALHN)
Partnering with Consumers
Advisory Group are working on to
improve the patient experience.
The Partnering with Consumers Advisory
Group (PWCAG), which is made up of 23
members including 11 staff and 12
consumers, is now in its second year of
supporting consumer and community
engagement across the south.
Major Nathan Klinge, who is the
Consumer Co-Chair of the Group, said the
group was making a real difference for
patients and their families.
“The strength of the group is our shared
vision for genuine patient-centred care,”
“The group is a mix of consumer
representatives and staff with a variety of
perspectives including Aboriginal, Veteran,
mental health, paediatrics, emergency and
“The aim is not only to be a sounding-board
for any consumer engagement across
SAHLN but also to effect further positive
change in consumer engagement.”
As part of the group’s work, members
sifted through 1000s of compliments and
complaints to define the key issues for
consumers and are using this information
to develop a Gold Standard for care.
“We have used the Health and Community
Services Complaints Commissioner
(HCSCC) Charter of Rights to categorise
consumer priorities under access, safety,
quality, respect, information, participation,
privacy and feedback,” Nathan said.
“We have developed a template for the
Gold Standard, which has been led by
some of our consumer representatives, and
has been sent out to staff groups for
Nathan said the group was also regularly
reviewing consumers’ feedback to identify
areas of strength and areas for
“In response to consumer feedback
provided by the PWCAG, the Division of
Surgery and Perioperative Medicine is
commencing an improvement project to
look at current processes for patients who
are required to fast prior to surgery or a
procedure,” he said.
“From a personal perspective, through my
young daughter’s illness, keeping my
daughter fasting for delayed or cancelled
surgery was an on-going struggle. So it’s
good to know that SAHLN is looking at
how this could be better managed.
“We are also raising staff awareness of the
importance of sleep, rest, safety and
privacy to the patient healing process.
“Staff were reminded about the importance
of modifying their behaviours in patient
care areas to improve the consumer
experience and health outcomes of our
For more information about the Partnering
with Consumers Advisory Group, please
contact the SALHN Consumer Engagement
Coordinator on 8204 6197 or
Much more than a
second hand shop
BY TRACEY HUTTON
Running the Friends of the Repatriation
General Hospital (RGH) Pre loved Treasure
Shop for the past 30 years has been a
labour of love for Pauline McPherson -
raising more than $800,000 along the way.
Pauline, who worked at RGH for 15 years as a
registered nurse, co-founded Friends of the Repat in
1987 and the group opened the Treasure Shop in 1989.
Pauline says it is with a feeling of great pride that she
will lock the door of the Treasure Shop for the very last
time in December.
“It’s been satisfying to be able to help not only the
hospital, but also members of the community,” Pauline
Through the sale of second hand clothing, paintings,
toys, household items and jewellery, the shop has been
able to fund valuable equipment for the Repat hospital,
> More than $37,000 towards emergency toiletry
packs, lifters and furniture for Wards 2, 6 and 7.
> More than $58,000 towards furniture and
equipment for Springbank Café, Occupational
Therapy and Patient Enquiries.
> $62,000 towards a lifter and gym equipment for
Ward 5, Rehab A and D.
> More than $92,000 towards patient equipment,
furniture and gardens for Wards 1, 6, 17 and 18,
Rehab Podiatry and Occupational Therapy.
In 2015 the group also donated $100,000 towards
equipment, such as medical aids to help move patients
to the rehabilitation ward and outdoor furniture for
the dementia unit on Ward 1.
Pauline said the success of the group was very much a
team effort which included support from her husband
Keith and family.
“The enthusiastic volunteers past and present have
been the backbone of our success.”
Pauline said the success of the Pre loved Treasure Shop
had been a dream come true, “and for me it’s been a
privilege and an honour to work here.”
As for the future, Pauline says she looks forward to
volunteering at other local charities and hopes to
spend more time with her 12 grandchildren and five
Left to right: Veteran
Representative, Chris Lemmer,
Consumer Representative Tricia
Damé and Consumer Co-Chair
Major Nathan Klinge.
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